Frequently Asked Questions

Why Live Rishta?

We strive to provide you the best service to meet your goal. Our technology enables positive communication leading to better success. Every profile is manually reviewed — something larger sites cannot guarantee.

Why become a paid member?

As a paid member, you can send customised messages, view contact information, chat with members, get a bold listing of your profile, and spotlight your matrimonial profile. Paid members receive far more responses than free members.

What membership plans are available?

Plans range from 1 month up to a full year, priced for your region — see current pricing on the Membership page. Every plan includes a fixed number of contact reveals for the term; the 1-month plan is intended as a short trial and carries a lower contact allowance than the longer plans. Plans do not auto-renew — you choose to renew when your term ends, and you're only ever charged the price shown at checkout.

What is your refund policy?

• Refund requests must be submitted within 7 days of purchase.
• One refund is honoured per account over the lifetime of your membership with us — it isn't a repeatable option.
• If you've already viewed 3 or more contacts on the plan, self-serve refund is no longer available — reach out to [email protected] and we'll review it directly.
• Start a request any time from the Refund page while signed in.

Why upload my picture?

More than 90% of members look at profiles with pictures first. More photos means more responses. Your picture helps you save significant time and get better matches.

What does "Verified Profile" mean, and what can I do at each level?

• Active Member — email and phone confirmed, and your core profile details completed (name, date of birth, gender, marital status, religion, caste, height, city/country of residence, residence status). This lets you browse and search other profiles, but you cannot send or respond to any message yet.
• Identity Verified — a government-issued photo ID plus a live selfie check (via the Live Rishta mobile app), reviewed and approved by our team. This is the first trust badge shown on your profile; your verification selfie may also be used as your profile photo if you choose.
• Fully Verified — Identity Verified, plus one professional credential confirmed (LinkedIn, a verified work email, or a recognized professional body) and at least one profile photo uploaded. This is required to send or respond to any message — an Active Member can be found and browsed, but full verification is what lets a conversation actually happen.

Why can't I message someone, or why haven't I gotten a reply?

To keep conversations genuine, both sending and receiving messages require a Fully Verified profile — not just an Active membership. If you haven't heard back from someone, it may simply be that they haven't completed full verification yet, not that they're ignoring you.

Who is eligible for the founding-cohort promotion?

Only Fully Verified profiles are eligible for the founding-cohort promotional pricing. This keeps the offer for members who've completed genuine, verified profiles.

How do I protect myself from fraud?

• Verify that the person you are speaking with is who they say they are.
• Never share your home address until you fully trust the person.
• Never send money to anyone under any circumstances — this is the most common scam pattern.
• Do not share sensitive personal information such as credit card numbers, PAN, SSN, or passport details.
• In case of fraud or abuse, contact us immediately at [email protected].

How do I contact Live Rishta?

You can reach us via the Contact Us page or email [email protected]. We respond to all enquiries within 24 hours.

How long does profile review take?

Profile reviews are completed within 24–48 hours of submission. You will receive an email once your profile is approved and visible to other members.

Is my personal information safe?

Yes. Your contact information is never shared without your explicit consent. We run automated checks daily to detect suspicious activity, and all data is stored securely.